FAQ
Is Sonocall Loi 25 compliant?
Yes — Sonocall is built for Loi 25 by default. Automatic consent disclosure at every call start, refusal handling (transfer/end/callback), retention engine with audit log, public form for data subject rights (Loi 25 Art. 27-28), designated Privacy Officer (Sofiane Nouari · privacy@sonotech.ai), signed DPAs with all vendors.
Where is caller data stored?
100% in Canada — Google Cloud Canadian region (Montréal). Database, audio recordings, knowledge base, audio files. Real-time AI processing transits Google's paid AI infrastructure (Google does not train on customer data and does not retain it).
What languages does the AI agent speak?
Quebec French and English by default. Agent auto-detects caller language and switches. 30+ HD voices + custom voice cloning with biometric consent enforcement.
How much does Sonocall cost?
Mid-market pricing (not enterprise) — plans from a few hundred dollars/month. Includes: configured AI agent, CRM/Calendar integrations, call qualification, Loi 25 compliance by default. Contact sales@sonotech.ai for tailored quote.
How long to deploy?
1-2 weeks for most clients. Sonotech configures everything (agent, prompts, knowledge base, automations) then hands over credentials. No code required.
Does Sonocall replace my phone system?
No — it sits on top. Keep your existing number at Bell/Vidéotron/3CX/etc. and forward it to a Sonocall DID. The AI handles whichever calls you want automated.
Can the AI transfer calls to humans?
Yes — transfer to PSTN numbers OR directly to internal extensions via SIP trunk (3CX, PAYG, FreePBX, etc.). Configurable per agent.
Can I connect my existing PBX or carrier directly to Sonocall?
Yes — direct SIP trunk between your phone system (Cisco, Asterisk, 3CX, FreePBX, Avaya, etc.) and our Montréal infrastructure: inbound and outbound calls, transfers to your extensions, no US carrier in the media path. IP-allowlist or credential authentication, encrypted link available (SIP over TLS 1.3 + SRTP media) for regulated environments (healthcare, finance). Self-serve setup in the dashboard — a single IP address to allow on your firewall.
Who is Sonotech Inc.?
Quebec-based AI and automation company that operates Sonocall. Privacy Officer: Sofiane Nouari (privacy@sonotech.ai).
How do I exercise my data rights (access, deletion)?
Public form at https://sonocall.app/privacy/request OR email privacy@sonotech.ai. Response within 30 days per Loi 25 Art. 27-28.
Does Sonocall offer enterprise SSO?
Yes — Microsoft Entra ID, Google Workspace, and any generic OIDC provider. Configurable per tenant in dashboard. TOTP MFA also available.